Where do you deliver to?

We deliver UK wide. If you are looking for delivery outside of mainland UK please contact us and we can see if we can arrange to export to you.

Do you offer free delivery?

Yes, we offer free standard delivery on orders of £500 or more to the majority of the UK.

Can I collect my order?

At present, we do not offer a collection service.

How long does delivery take?

If a product is available to purchase on our website it means that it is in stock. When you are checking out you will be able to choose the appropriate delivery service to match your needs.

Will I know when delivery will occur?

Yes, whatever way your order is being delivered, we will ensure that you know when it is going to be with you.

What happens if I miss my delivery?

For delivery of small items that are delivered by a courier, they will leave you a card or message allowing you to rearrange delivery. For delivery of large items that have come out on a pallet, you will need to contact us so that we can rearrange the delivery for you. A redelivery charge will apply if you are not in for a large item delivery.

What happens if I receive damaged products or something is missing from my delivery?

Please inspect your order either during delivery or as quickly afterwards as you can. Any damaged items or missing items must be reported to us within 48 hours so that we can arrange for a replacement for you. This does not affect your statutory rights with regards to faulty products.

Can I return my order?

Yes, if you are not 100% happy with your order, you have 30 days from delivery to return it to us for a full refund. Please see our returns policy for more information.

Do you have a showroom?

No, we do not have a showroom. Our focus is on bringing you beautiful bathroom products at the best price and with the best service that we can.

Do you have an installation service?

No, we do not offer an installation service.

How do I pay for my order?

Please checkout online to pay for your order. We do not take payment over the phone at present.

Do your prices include VAT?

Yes all of our prices include VAT.

Will I get a VAT invoice?

Yes, you will get a VAT invoice once your order has been processed.

Can I change my order after placing it?

Provided that your order has not moved to dispatch we should be able to change it for you. Please contact us and we will try to help.

Can you supply products not listed on your website?

We can certainly try! If there is something you are looking for and you are not able to find it on our website, please get in touch with us and we will see what we can do.

What does low and high pressure mean?

Household water systems will either operate at low or high pressure. If you have a low pressure system (such as an un-pumped gravity fed system) then you can only use low pressure taps and showers. If you have a high pressure system (a pumped system, a combi-boiler or an unvented pressurised system such as a Megaflo) then you can use high or low pressure taps and showers.

What is a rimless flush toilet?

Many toilets now come with a “rimless flush”. This is where the traditional rim around the top inside of the toilet pan is removed. This makes the toilet much easier to keep clean and is far more hygienic than traditional rimmed toilets.

What is the difference between a pop-up and a clicker waste?

A pop-up waste is the more traditional type of waste where the plug is opened and closed by a rod at the back of the tap. Clicker wastes (much more popular now) are operated by pushing down on the plug to open and close it. If your basin has an overflow you can use a slotted or universal waste. If the basin does not have an overflow you will need an unslotted, free-flow or universal waste.