Privacy Policy is committed to preserving the privacy of our customers, we understand the importance of your personal information and we make sure that your data is used in a secure and fair manner.

This policy will provide you with a clear understanding on why we collect and process your personal details, what we use them for, and your rights in relating to how we use with your data.

All customer information provided to us either by using our website or contacting us via other means is collected and stored lawfully and in accordance with the relevant data protection acts.

We will update our privacy policy from time-to-time, this policy was updated 07/05/2021.

The data controller is:

Bath Lab Retail Limited
71-75 Shelton Street

If you have any questions relating to our privacy policy, or how we use your information please contact us.

For information on how we use cookies, please see our cookie policy page.

By using or placing an order on this website, you consent to the collection, and use of your details as outlined in this policy.

Why do we collect your data?

We collect your personal information and data for various reasons, as outlined below.

We need your personal details so that we can process your order successfully and deal with any sales or customer services issues you have raised with us. This information is crucial for us to fulfil our services and is an essential element of our day-to-day business practices. For example, during checkout we will collect your name and contact details so that we can arrange delivery of your order to you.

Where you have signed up to our marketing database, we will store your data in order to let you know about our latest promotions, products and news, such as via our newsletter email. We only do this if you have actively consented to this service and you can opt out at any time.

We will store technical details when you use our website, such as user logs or IP address information. This is a standard procedure as used by the majority of websites in order to improve our website user experience or for important security checks.

What personal data do we collect?

Information that is provided by you

When you use our website, data will be collected through various forms that will then be used to process your order or request. The same applies to any 3rd party partners as outlined in this policy. This data may include, but is not limited to:

  • Your name
  • Your billing and delivery address
  • Your business details
  • Your telephone number(s)
  • Your email address
  • Payment / card details (we do not store sensitive card data, although our payment providers will securely store this information)

Information collected automatically

When you use our website, we will automatically collect data relating to the way you interact with our website, including but not limited to:

  • Your IP address and location,
  • Your device type
  • Your browser and version
  • Your operating system,
  • The pages on our website you have interacted with
  • How you have interacted with our website

What do we do with the data that we collect?

Unless clearly stated in this policy, we will not disclose, share, lease or sell your personal information to any third party unrelated to us without your prior permission, other than as required by law.

In the event that we collect your details for use outside of processing an order or sales / customer services request, we will only do so with your consent. For instance you have to opt in for us to add you to our newsletter email.

We will not sell your details onto a third party. As part of order or sales and customer services fulfilment, we may be required to pass your details onto a third party

Specially we use personal data in the following ways:

  • Processing your order
  • Fulfilling your order
  • For registration if you open an account
  • Internal accounts and record keeping
  • To improve our website content and structure
  • To contact our customers to review our products and services (you have the right to opt out)
  • To send promotional marketing to customers who have opted in for our newsletter (you have the right to opt out)
  • To analyse how users interact with our website (via the use of cookies, see our Cookie Policy page for more information)

Who do we share personal data with?

As part of order fulfilment or website / service improvement, we will need to share your data with a number of third parties, this includes but is not limited to the following:

  • Card payment processing
  • Delivery & logistics suppliers
  • Email service providers
  • Customer service partners
  • Finance providers
  • Fraud prevention and credit agencies
  • Analytical partners for website improvement

How long do we store your data for?

We will store your data for as long as is needed to complete the steps as laid out in this policy. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. We also may retain your personal information for other reasons such as in the event of a complaint or if we are required to keep details on file for extended manufacturer warranties.

How secure is your personal data?

We use the latest industry standards in security to ensure that your personal information and card payment details are safe.  

Our website uses SSL (Secure Standard Layer) software so that data is securely transmitted into our website. You can check the details of our SSL certificate by clicking on the padlock icon at the top of your webs browser when using our website. Your details are stored on secure servers, using the highest levels of security.

Our payment and checkout systems are backed by PCI-DSS Level 1 compliancy. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Level 1 is the highest level compliancy possible.

What are your rights with regards to privacy?

Should you wish to, you can make a request to us to explain what data we hold about you and what we do with that data (sometimes known as a “Subject Access Request”), however this information should be covered already in this privacy policy.

You have the right to choose not to share your personal information with us, but as previously mentioned in this policy, we do require your personal details to fulfil your order and without this information you may be unable to complete a purchase.

You can opt out of any marketing communications from us (such as newsletters or service reviews) from using the “unsubscribe” buttons on those communications.

Should you change your mind to instantly opt out of marketing emails, click the Unsubscribe link towards the bottom of any marketing email. You will not be opted out of essential transactional emails, such as emails regarding the status of your order.

You can make a request for us to “forget” your information, whereby we will delete as much of your information as we can from our databases (some data may be required to be kept for legal or record keeping reasons).

You can also choose to turn off cookies from within your web browser, which will stop us from collecting visitor data that is automatically gathered when you use the website. Please see our Cookies Policy page for further information on cookies.

To make any request to us, please contact us with your request and we will get back to you as quickly as we can.